VANNON FAQ
Looking for answers about van parts, accessories, or general upfitting? Our FAQ page is here to help. Whether you're upgrading a work van or starting a custom build, find quick answers to common questions about products, compatibility, shipping, and more from the team at VANNON.
about VANNON
VANNON is a California-based shop specializing in performance van accessories and fully custom adventure and specialty van builds.
We combine craftsmanship with rugged design to help you build the van you’ve always dreamed of. To learn more about VANNON's story and what drives us, click here to visit our About Us page.
Yes. In addition to selling modular parts and accessories, we build complete custom adventure vans tailored to your needs — whether you're a weekend warrior or living on the road full-time. Curious about custom van conversions? Click here to learn more.
The VANNON Van Center is our headquarters and build facility, and located in San Luis Obispo, California. Customers can visit by appointment for consultations or local pickup.
custom builds
Reach out through our Custom Vans page or contact us directly to schedule a consultation. We’ll guide you through the entire process from design to delivery.
Occasionally, VANNON has pre-owned or demo vans available for sale. Visit our Pre-Owned Vans page to learn more, and sign up for our newsletter to be the first to hear when used or custom-built vans become available.
We totally understand wanting to get a sense of cost up front—but the truth is, it’s not that simple.
Every VANNON build is tailored to the individual, and what sets us apart is the level of detail and customization we bring to each project. From layout and materials to the systems you need for your lifestyle, no two builds are exactly alike.
Additionally, the market for components and materials can fluctuate significantly, which means pricing isn't always stable or one-size-fits-all.
Instead of tossing out a rough number that may not reflect your vision or needs, we’d much rather have a real conversation. Tell us what you’re dreaming up, and we’ll put together a thoughtful, accurate response based on where you want to go and how you want to get there.
Most full conversions take between 3-4 months depending on the complexity of your build and our production schedule.
Yes. We work with customer-supplied vans or can assist in sourcing one through our trusted dealer network.
Not at all. While we have a lot of experience with Sprinters, VANNON works with a wide range of platforms—including Ford Transit, Ram Promaster, and others. Many of our modular parts and custom build solutions are designed to be platform-flexible, and our team is equipped to handle a variety of van types and configurations.
If you have a specific van in mind or are in the early stages of planning, we’d love to hear more and see how we can bring your project to life.
VANNON offers modular setups, full off-grid adventure builds, and everything in between. Each build is tailored to your lifestyle — whether that’s weekend road trips or full-time van life. If you can dream it, we can build it.
We totally understand wanting to get a sense of cost up front—but the truth is, it’s not that simple.
Every VANNON build is tailored to the individual, and what sets us apart is the level of detail and customization we bring to each project. From layout and materials to the systems you need for your lifestyle, no two builds are exactly alike.
Additionally, the market for components and materials can fluctuate significantly, which means pricing isn't always stable or one-size-fits-all.
Instead of tossing out a rough number that may not reflect your vision or needs, we’d much rather have a real conversation. Tell us what you’re dreaming up, and we’ll put together a thoughtful, accurate response based on where you want to go and how you want to get there.
Yes, we do! VANNON works with businesses of all sizes to outfit fleet vehicles with high-quality, functional upgrades.
Whether you’re building a mobile service fleet, adventure rentals, or utility vans, we’d love to help tailor a solution that meets your unique business needs. Reach out to us to start the conversation.
PRODUCTS & ORDERS
Yes. Most of our parts and systems are designed and manufactured in-house to ensure durability and compatibility with Sprinter vans and other platforms.
VANNON products are primarily built for Mercedes Sprinter, Ford Transit, and Ram ProMaster vans. We’re continuously expanding our lineup, so be sure to check the fitment details on each product listing to confirm compatibility with your specific vehicle.
Yes — during checkout, eligible products will offer an in-store pickup option. Some products are only available for pickup at the VANNON Van Center in San Luis Obispo, CA, due to size or install requirements.
Large items such as racks, shelves, or parts that require professional installation are marked as in-store pickup only.
RETURNS & CUSTOMER SUPPORT
We accept returns on most unused items within 30 days. Custom or installed products are non-returnable. View our full return policy for more details.
Contact our support team at shop@vannon.com or use the contact form on our website.
shipping
At this time, VANNON only ships within the United States.
Shipping fees vary based on your location, order size, and selected delivery method. You’ll see the exact shipping cost calculated at checkout before completing your purchase. We occasionally offer free shipping promotions, which will be clearly noted on our website when available. If you have questions about a specific order or shipping option, feel free to contact us.
Yes — select orders over $250 qualify for free domestic ground shipping for a limited time only. Exclusions apply (see Shipping Policies for details).
Yes — during checkout, eligible products will offer an in-store pickup option. Some products are only available for pickup at the VANNON Van Center in San Luis Obispo, CA, due to size or install requirements.
Our system currently can’t split shipping and pickup items within the same order. To ensure accurate fulfillment, we recommend placing separate orders for shippable and pickup-only products. If you need assistance, feel free to contact us at shop@vannon.com, and we’ll help you find the best solution.
PROMOTIONS & DISCOUNTS
Promotions are shared through our Facebook and Instagram pages, email newsletter, and announced on our Home Page. Please note that all promotions and discounts are subject to change without notice and may have specific restrictions. To stay updated on the latest offers, follow us on social media and subscribe to our newsletter.
While we do not currently offer a specific military discount, customers can get $10 off a future order by signing up for our newsletter.
While we do not currently offer a specific senior discount, customers can get $10 off a future order by signing up for our newsletter.
While we do not currently offer a specific student discount, customers can get $10 off a future order by signing up for our newsletter.
Discounts and free shipping promotions cannot always be combined. Please refer to the specific offer details at checkout.
Yes — select orders over $250 qualify for free domestic ground shipping for a limited time only. Exclusions apply (see Shipping Policies for details).